You probably don't run your creative business like a big corporation. But artists still need to learn how to give great customer service, or else they won't stay in business for long – unhappy buyers tend to talk about their bad experiences! This section will show you how to give great customer service whether you're resolving a buyer's complaint, communicating your store policies, or simply helping every shopper feel special and cared for when he or she visits your store.
Does your shop have clear customer service policies that lay out important topics like shipping methods, time frames for order fulfillment, and what to do if your buyer needs to return or exchange an item? If not, it should! Clear and easy-to-understand customer service policies are essential for building customer trust and inspiring buyers to return to your shop for future purchases.
When you sell your crafts online, your customers can't pick up and touch your products like they can in a traditional store. But you can still organize your online shop to make ordering as easy and comfortable as possible for buyers. Read on to find out how to sell crafts online in the most user-friendly way possible.
A happy customer will return to your business again and again to buy from you — and tell all her friends about your wonderful products. Learning how to give great customer service is an essential skill for any small business owner. Making customers happy can be as simple as figuring out what they really want from you!
Dealing with unhappy customers in your indie business is never fun, and it'll happen to every business owner sooner or later. But resolving their issues is a vital part of customer service. Follow these tips for dealing with customer complaints and you'll see how to turn an issue into a positive resolution for your buyers. (Photo by
David Castillo Dominici)
