Frequently Asked Questions
There's a good chance we've heard your question before. But if you don't find what you're looking for here, just Contact us and we'll do our best to answer.
Accounts and Billing (5)
Products, Sales, and Shopping Cart (9)
- Do my customers have to have accounts on IndieMade to purchase items from me?
- I want to accept credit cards as payment. Do I need a merchant account with a bank?
- Do you have any tools that can help me manage my orders?
- Is there a listing fee when I post a product?
- Are the US and Canada the only options for store location?
- What currencies do you support?
- What kind of products am I allowed to sell on my IndieMade site?
- I have lots of products. Is there a way to upload products in bulk?
- Why are the order numbers in notifications I get via email sometimes out of order or missing?
Other Features (5)
- How do I change the content of my site's pages? Can I add new pages?
- I don't need all of the features you offer. Do I have to use them all?
- I already have a blog, and I don't want to lose all my work. Can I transfer all my posts?
- I have my own domain. Can I use that for my site?
- What Search Engine Optimization (SEO) features does IndieMade have?
Theming and Design (3)
Integration with Other Services (3)
Miscellaneous Questions (4)
All our plans are payable monthly, in advance, via PayPal. You can pay from your PayPal balance, from your bank account, or from a credit card. We never see any of these details, so you can try IndieMade out without worrying about the privacy of your payment information.
When you sign up, you'll be emailed an activation code in the form of a hyperlink. When you click on it, you'll be forwarded over to PayPal to authorize a monthly payment starting in 30 days. Then you'll have access to your site, with all plan features fully functional.
If you cancel during the trial period, you won't owe a dime. And you can cancel anytime after that without penalty -- but you are responsible for the charges incurred up until your cancellation. We don't offer pro-rated refunds on the monthly subscription fees.
We're sorry to see you go! But of course you can cancel whenever you want without penalty.
The easiest way to cancel is simply to log into your account on www.indiemade.com and select "Cancel site" next to the site you no longer want. We'll take down your site and cancel your PayPal subscription for you. But you can also cancel by visiting your PayPal account and stopping the flow of funds from there.
Note that in both cases, your site will be taken down immediately upon cancellation. We do not offer pro-rated refunds on the unused portions of subscriptions -- sorry.
Sorry -- no.
Maybe. Your site is not actually destroyed when you cancel, so you may be able to restore it to exactly the way it was before.
Visit your account pages at http://www.indiemade.com/user. If your site is marked as suspended, just click on the link reading "authorize a new monthly payment" to restore access immediately. You'll have to OK a new payment through PayPal, but your site will be turned on immediately. If you see the text "Site no longer exists," then you'll have to create a new site from scratch at the signup pages.
No, your customers are yours. They do not need to have accounts with us in order to shop on your site.
No, all you need is a PayPal account. Your customers can pay for your products with their credit cards, with transfers from their bank accounts, or from their PayPal balances. PayPal takes a small percentage of your sales, but IndieMade doesn't take a cent.
Yes, it's a fully functional shopping cart and order database. The IndieMade system keeps track of your orders, customers, and taxes for you. You can look at reports (including end-of-year taxes), reprint order or resend invoices, add or remove line items to existing orders, send notifications to customers, and so on.
No. There are no fees of any kind beyond the monthly subscription fee.
No, we have customers from all over the world, in a variety of countries.
Update your store's address in the store > settings page of your dashboard. Only those countries that have been enabled on your site will appear as options in the country pulldown. You need to enable your country as a destination in the Shipping Settings section of the page first.
- Click on edit next to your continent
- Click on edit next to your country
- Check the "enable shipping" box
- Click on Save settings
Now your country and its states or provinces will appear in the address form.
To learn more, read our handbook page on working with shipping.
You can pick from any of the following currencies for your store:
- United States Dollar
- Canadian Dollar
- British Pound
- Japanese Yen
- Australian Dollar
- New Zealand Dollar
- Swiss Franc
- Hong Kong Dollar
- Singapore Dollar
- Swedish Krona
- Danish Krone
- Polish Zloty
- Norwegian Krone
- Hungarian Forint
- Czech Koruna
- Israeli New Shekel
- Mexican Peso
- Philippine Peso
- New Taiwan Dollar
- Thai Baht
Your customers can purchase from anywhere in the world that PayPal supports, using their native currency. PayPal will automatically do the exchange for you.
You can sell anything you want on your IndieMade site, so long as it's legal to sell it. IndieMade isn't a marketplace and it isn't curated. You don't have to be independent, or an artist, or even create what you sell. It's your site and you can do whatever you want with it. (Just don't break any laws, OK? We're serious about that part.)
Yes, you can import multiple products at once using a spreadsheet. The spreadsheet format and instructions are found here.
The IndieMade system creates an order, and gives it a number, whenever someone with a product in his or her cart starts to check out. However the customer may not actually complete the checkout until days or even weeks later, or may abandon the cart altogether. You only get emailed when the order is complete and fully paid for, so the order numbers are sometimes not sequential.
You can see the status of all orders, including ones in checkout, by visiting the orders page in your dashboard and selecting "all orders" in the status pulldown.
Yes. We give you a rich text editor so you can modify the pages whenever you like. You can upload photos, format text, hyperlink to things, even embed video files. And you can add as many your plan allows; they'll appear in your site's primary or secondary navigation automatically.
No. If you don't need or want one of our standard features -- like a store, or a photo gallery, or an event calendar -- simply don't use it, and it won't appear on your website.
For example, until you add a product, visitors to your site won't see any Store-related options. Until you upload a picture, they won't see anything about galleries. And so on.
We can import blog postings, comments, and (usually) images from WordPress, Blogger, Moveable Type, Live Journal, and others. Just log into your existing blog, export the posts you want to keep, and then open a technical support request with us by emailing it to firstname.lastname@example.org. We'll do our best to import what you have into your IndieMade site.
If you use a different blogging system, you may still be in luck, as the WordPress format is rapidly becoming the lingua franca of the blogging world. Just poke around and see if you can find a way to export to that format. We'll help you if we can.
Yes, our standard and higher plans allow you to use your own URL to "point to" your IndieMade site. You don't have to own the domain before you sign up, but if you do, you can get your new site ready before redirecting traffic from your existing site.
You can purchase your domain from just about anyone, but many of our customers use GoDaddy, because they are inexpensive and because the online instructions on setting it up with IndieMade are good. We're also personally big fans of DreamHost; they are inexpensive and have good support.
Our handbook pages on using your own domain with IndieMade explains the process in more detail.
Your IndieMade site takes care of many traditional SEO tasks automatically for you. It creates search-engine-friendly URLs, structures your HTML pages properly, generates canonical tags, submits nightly a list of your pages to Google and Bing, and so on. It also automatically creates meta keywords and meta descriptions from the content you've added, and it generates FaceBook's open graph tags as well.
As site owner you also have control over meta keywords, descriptions, and <title> tag if you want to go that far -- but many of our customers just use the defaults.
Yes. We provide you with a number of high-quality themes for your website, and you can switch between them whenever you like. You can upload your logo or banner, pick a color scheme, select from a variety of fonts, and so on.
And of course you can change the content of your pages whenever you like -- there's a fully functional, rich text editor that makes editing a breeze.
For products, galleries, and news mentions, don't resize your images. The IndieMade system will automatically create appropriately sized copies of your images for you, so they look great in whatever theme you pick. Switch themes, and your images will automatically get resized to match.
If you're adding pictures to a blog post or a page, though, you have more flexibility. Scale them down to whatever size fits your design using your image editor of choice -- this is better than using the rich text editor's scaling functionality, which can result in pixelated images.
See our photo sizing handbook page for more details.
Any content can be edited in your dashboard. Any sections in which you have content will appear in your navigation. Should you choose later to remove any section -- blog, store, galleries, news or events -- just delete or hide the section’s contents in your dashboard, and it won't appear in the navigation.
Yes, this can save you lots of time. First, download your products in a CSV file from Etsy:
- Log into your Etsy store
- Go to Shop Settings > Options
- Select the Download Data tab
- Under Currently for Sale Listings, push the button reading Download CSV
Then, in your IndieMade dashboard, visit store > products and click on Import Products from CSV. (Are your products one-of-a-kind? If so, check the one-of-a-kind box and it'll automatically be removed from your store when it sells.) Upload your file and IndieMade will take care of the rest. We'll make copies of your product photographs, adapt the description, set the product price, and so on. You'll have a fully stocked store in only a few minutes.
We'll also automatically categorize your products using the most valuable tags. Sometimes you'll want to rename or delete categories after the import. To do this, visit store > settings in your dashboard and scroll to the bottom to edit the categories.
Finally -- are you on the pro or plus tier? If so, you can "link" these products to your Etsy store. Read this handbook page for more info.
To prove to Pinterest you own your IndieMade site, you need to upload a file to it. Follow Pinterest's instructions to get a verification file. It will have a file name like pinterest-abc123.html. Then just email this file to us at email@example.com and we'll get it uploaded to your site on your behalf. Once we're done you can verify with Pinterest. Easy peasy.
We host your site at the world's finest managed hosting facility, Rackspace. We run regular backups of your site content, configuration, and uploaded files, with copies distributed across the country. The hardware we run on is highly redundant; even if a CPU or a disk fails, your material is safe.
No. Our servers are hosted and professionally administered by Rackspace, a recognized leader in hosting services. They manage and monitor the hardware for us, in a secure facility that's staffed twenty-four hours a day, seven days a week. It's much more expensive than running IndieMade on our own servers, but this way we can give our customers world-class service.
Yes! If you decide to move, we'll be sorry to see you go, but your data is yours.
Just ask us, and we'll zip up all your uploaded images and make them available for you to download. Our software is based on an open-source content management system called Drupal. We'll create a dump of your database for you, as well, which you can use to spin up your site elsewhere. This database includes blog postings, product information, order history, your customer list, and so on.
However, there are some gotchas: first, getting the site running on another host is not a trivial undertaking. You may have to hire someone knowledgeable in Drupal to do that for you, and this may be expensive. And you can't take our dashboard, themes, or custom code with you -- those we can't share, as they are what make our business special. Finally, you have to be paid up. Only fair.
The username and password for your IndieMade site (for example, yourwebsitenamegoeshere.indiemade.com) and your main IndieMade account (that is, the one at www.indiemade.com) are not necessarily the same. If you change the password on one, that does not change it on the other.
If you've forgotten your password, just click on the "Request new password" tab on your login page, and enter your email address. You'll get a one-time login link via email. Click on it and you can change your password.
If you can log in at your IndieMade site address (yourwebsitenamegoeshere.indiemade.com) and not your custom URL (www.example.com), then check to make sure that you've properly configured your custom URL.