Frequently Asked Questions - Accounts and Billing

How does the 30-day free trial work?

All our plans are payable monthly, in advance, via PayPal. You can pay from your PayPal balance, from your bank account, or from a credit card. We never see any of these details, so you can try IndieMade out without worrying about the privacy of your payment information.

When you sign up, you'll be emailed an activation code in the form of a hyperlink. When you click on it, you'll be forwarded over to PayPal to authorize a monthly payment starting in 30 days. Then you'll have access to your site, with all plan features fully functional.

If you cancel during the trial period, you won't owe a dime. And you can cancel anytime after that without penalty -- but you are responsible for the charges incurred up until your cancellation. We don't offer pro-rated refunds on the monthly subscription fees. 

How do I change my plan?

Just contact us and tell us what plan you want to be on. We'll take care of everything.

How do I cancel?

We're sorry to see you go! But of course you can cancel whenever you want without penalty.

The easiest way to cancel is simply to log into your account on www.indiemade.com and select "Cancel site" next to the site you no longer want. We'll take down your site and cancel your PayPal subscription for you. But you can also cancel by visiting your PayPal account and stopping the flow of funds from there.

Note that in both cases, your site will be taken down immediately upon cancellation. We do not offer pro-rated refunds on the unused portions of subscriptions -- sorry.

Do you offer a discount if I have more than one site?

Sorry -- no.

I cancelled earlier, but now I've changed my mind. Can I get my site back?

Maybe. Your site is not actually destroyed when you cancel, so you may be able to restore it to exactly the way it was before.

Visit your account pages at http://www.indiemade.com/user. If your site is marked as suspended, just click on the link reading "authorize a new monthly payment" to restore access immediately. You'll have to OK a new payment through PayPal, but your site will be turned on immediately. If you see the text "Site no longer exists," then you'll have to create a new site from scratch at the signup pages.