The Legacy Shipping Model: Base Rates and Product Rates

IMPORTANT: This page describes an older shipping model, now out of date. This page will remain in the handbook until all customers have migrated to the new model.

Your IndieMade store automatically calculates shipping costs, and collects those costs from your customers, based on the settings you provide.

Understanding Shipping

Every order placed through your IndieMade store has a shipping charge composed of two separate components:

  1. The base rate, which is applied to the entire order, regardless of how many products are purchased. (Some people call this a handling charge.)
  2. The product rates for the products in the order. Each separate product contributes its product rate to the total.

You can set your own base rate and default product rate for every country you ship to, in the store > settings section of your dashboard. If you need to charge a different product rate for a specific product, you can set that in the product edit form.

Let's take an example: a store that sells bowling balls, t-shirts, and paper clips. The base rate for this store is set at $2.00, and the default per-product rate is $2.00. Bowling balls are heavy, so they have a special product rate of $10.00 each. Paper clips are light, so they cost just a penny each to ship. In this case:

  • A t-shirt costs $3.00 to ship ($2.00 for the base rate, plus $1.00 for the default product rate)
  • Two bowling balls cost $22.00 to ship ($2.00 for the base rate, plus $10 each for the bowling balls)
  • A bowling ball and 10 paper clips cost $12.10 to ship ($2.00 for the base rate, $10 for the bowling ball, and a penny for each of the paper clips)
  • Five paper clips cost $2.05 to ship ($2.00 for the base rate, plus a nickel for the five paper clips)

You can also set the product rate to 0 if your base rate covers your entire shipping cost and you don't want customers to incur additional shipping charges with each item they add to their orders. This works especially well if the products you sell are lightweight so that additional items do not raise your shipping expenses.

Modifying Shipping Costs

You can set up different base rates and default product rates for each country that you ship to.

Log into your dashboard and navigate to store > settings. A bit down the page is the shipping section, which includes a list of the most common destinations for your site:

  

In this list you'll find the United States and Canada -- plus the country that your store is based in and some popular destinations for orders that you've already shipped. The active base rate, and the default product rates, are shown. To make changes, simply click on the edit link and make the changes you want.

Shipping to Different Countries

By default your IndieMade site is set up only for the United States and Canada. If you ship to other countries, it's easy to set up your IndieMade store to properly calculate shipping. A bit further down the page is a list of the seven continents.

  

Click on the edit link to get a list of all the countries in that continent. For example, if you can ship to South America, click on the edit link to get a list of all the countries in South America and their current settings:

    

To turn on shipping for more than one country at a time, check the appopriate boxes and push the blue button reading Edit selected countries. (You can select all the countries in that continent at once by clicking on the top checkbox, in the table header.) Or, just click the edit  link in the rightmost column to work on one country at a time.

In either case, the shipping screen is similar. For example, let's enable shipping to Paraguay and set the base rate to be $32.00, and the default product rate to be $4.00:

    

Country Selection at Checkout

When your customers are ready to checkout, the country pulldown in the destination address section will automatically be populated with the countries that you've enabled. When the user changes the destination country, the choices in the state/province pulldown will automatically populate with selections that are correct for that country, and the shipping charges will automatically be updated.