Communicating with your customers once an order has been placed

When an order is placed on your site a copy of the order is automatically emailed to your customer. The order confirmation emails are the same regardless of the payment method.

When updating the status of the order you can also choose to "Send e-mail notification on update."

At that time you can also "Add an Order Comment" to the notification email

To send a notification to your customer.

  1. Click on the Store tab on your dashboard. 
  2. Click on Orders in the left column
  3. View the order by clicking on “view order icon” 
  4. Scroll down till you see “Add an order comment”
  5. Add your comment.
  6. At the bottom of the order click “Send e-mail notification on update.”
  7. Click the “Update” button.

Your customer will be notified.

To send a notification that your order has shipped.

When an item has shipped it is good practice to change the status from “Payment Received” to “Completed” at this time you can put in an additional comment. 

  1. Click on the Store tab on your dashboard.
  2. Click on Orders in the left column
  3. View the order by clicking on “view order icon” 
  4. Scroll down till you see “Add an order comment”
  5. Add your comment
  6. At the bottom of the page on order status click “Send e-mail notification on update”
  7. Change the dropdown status to “Completed” and click the Update button

Your orders page

The "Add an order comment" section on your order details

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