Customer Service Tips
You probably don't run your creative business like a big corporation. But artists still need to learn how to give great customer service, or else they won't stay in business for long – unhappy buyers tend to talk about their bad experiences! This section will show you how to give great customer service whether you're resolving a buyer's complaint, communicating your store policies, or simply helping every shopper feel special and cared for when he or she visits your store.
Pinterest is a match made in heaven when it comes to makers and their craft. An image-driven social sharing network seems like a dream come true for those of us selling our goods online. Not only is Pinterest a great place to share your goods with potential customers and convert sales, but it is also a great place to pick up a little inspiration.
Since IndieMade has a great number of handmade artist business owners, I thought I would let you know about a great course taking place at Create a Better Creative Business. Timothy Adam, founder of Handmadeology and long time customer of IndieMade, has teamed up with Lisa Jacobs of Marketing Creativity to deliver an incredible training program for handmade artists and Etsy sellers. We've profiled Tim (and how prolific he is) on our blog - he continues to inspire me personally.