Status

IndieMade publishes our most recent information on service availability in this section. Check back here any time to get current status information. If you need support or suspect a problem, open a support ticket and we'll help you as best we can.

Problems on one frontline webserver

Posted by Chris P. Bugni on October 2, 2015 at 1:00pm

Status: 
Green

UPDATE Oct 4 2015: Performance has been good and steady for days; we're going to call this issue closed. All is well.

Performance on one of the frontline webservers has been sketchy today; with brief periods of very poor performance. We have operations folks looking into it and will continue to monitor the service. Our apologies for the problems.

 

Internal server error on some sites

Posted by Chris P. Bugni on June 24, 2015 at 6:36am

Status: 
Green

UPDATE June 24 10:30CST: The error was caused by an incorrect configuration file being sent to some sites. The mistake has been corrected, and all sites are back up and running per normal. We are sorry for the disruption.

This morning we're getting reports of internal server errors on some sites which were not caught by our montiors. The tech team is looking into it and we will update this status ticket as soon as we have more information.

One frontline webserver down

Posted by Chris P. Bugni on June 4, 2015 at 9:27pm

Status: 
Green

UPDATE 11:38pm CST: The operations team has the server back up and running just fine; total downtime for some sites was about 10 minutes. We're sorry for the disruption.

One of the frontline webservers has gone down. Network engineers are looking into it and I'll update this ticket when I have more information.

 

Brief Downtime Due to Critical Server Maintenance

Posted by Chris P. Bugni on May 13, 2015 at 2:17pm

Status: 
Green

UPDATE 05/14/15 4:00am: All the servers that needed reboots were successfully rebooted and all services came back up right away. There was approximately 90 seconds of down time for affected sites. This issue can be considered closed.

Yesterday we were notified of a potential security vulnerability that affects IndieMade servers. The servers have been patched, but will require reboots. As a result IndieMade sites will have a brief downtime, starting tomorrow morning aroud 3:30am. We'll update this ticket when there are more details.

One host down

Posted by Chris P. Bugni on April 11, 2015 at 5:58am

Status: 
Green

UPDATE 04/12/15 10:25am CST: Server has been entirely healthy since the issue, so officially calling this issue fixed.

UPDATE 04/11/15 08:19am CST: The server is back up and all content on that host is accessible again. We'll continue to monitor the system for a while to make sure all the problems have been addressed.

One of the physical servers that hosts IndieMade sites is unresponsive, so a subset of IndieMade sites are not available. Engineers are taking a look. We'll update this ticket when we know more.

Two frontline servers under heavy load

Posted by Chris P. Bugni on March 23, 2015 at 10:48am

Status: 
Green

UPDATE 03/25/2015 9:00am CST:  Server has been running as normal for over a day; fixed.

UPDATE 03/23/2015 1:09pm CST: Network ops folks have addressed the issue and speed has been back to normal for about ten minutes. We'll continue to monitor the servers to make sure that all the issues have been addressed.

Two of our front-line webservers are under heavy load. Operations folks are taking a look and we will report back when the problem has been identified.

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