Status

IndieMade publishes our most recent information on service availability in this section. Check back here any time to get current status information. If you need support or suspect a problem, open a support ticket and we'll help you as best we can.

Planned downtime for maintenance for some sites

Status: 
Green

UPDATE 06/01/14 08:25am CST: The migration has completed. There was less than five minutes of downtime for some sites. Most sites had no downtime at all.

We've had intermittent problems with a single webserver over the last month (see our previous status update), so we have decided to migrate the sites it hosts to new hardware. The process will start at 5:00am (that is, very early Sunday morning) CST. Downtime is expected to be brief, around five minutes. 

Brief outage on one frontline webserver

Status: 
Green

UPDATE 05/28/14 05:30am: This morning the same problematic webserver again suffered poor performance for about 30 minutes. We're looking into options for replacing the physical server to address this.

UPDATE 05/21/14 06:08am: Server is back to normal but the operations team is looking into why this happened again.

UPDATE 05/21/14 05:40am: More problems on the same server, apparently same cause; the operations guys are checking.

Emergency migration of some sites due to hardware failure

Status: 
Green

All IndieMade sites are hosted at Rackspace, one of the premier hosting facilities in the world. It's expensive but worth it, as we saw tonight.

The physical hardware for one of our servers failed, so the Rackspace folks migrated all of the IndieMade sites that were hosted on it to another machine, and started them back up again. Downtime for those sites was just long enough for our independent monitor to notice they were down and wake me up. By the time I stumbled to my laptop they had everything up and running again. Hooray for them! And back to bed for me.

Everything's running fine now.

One frontline webserver down

Status: 
Green

UPDATE April 16 03:49am: The operations team identified and solved the problem. The server is running fine again.

One of the frontline webservers is down. Our engineers are working to bring it back up. We'll update this post when we have more information for you.

One frontline webserver unresponsive

Status: 
Green

UPDATE March 13, 2014 05:09 AM: All services up and running normally.

UPDATE March 13, 2014 04:28 AM: Rackspace engineers have found and addressed a server issue. That webserver is back up and handling requests but we'll keep monitoring to make sure all is OK.

One of the frontline webservers is under very heavy load and is unresponsive. Our operations folks are looking into it.

Problems with DNS records; affects creating and changing IndieMade URLs

Status: 
Green

UPDATE February 10, 2014 07:40 PM: The issues have been resolved and all DNS related functionality is back online.  

The link between the IndieMade service and our DNS provider is down. This means creating new or editing existing IndieMade URLs (like example.indiemade.com) will fail. Our operations people are working on this and will update this issue when we have more information.

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