Testimonials
Sixteen years of makers asking. Sixteen years of us building.
Every feature here started as a seller's email. For sixteen years, makers asked and we shipped, request by request. Every quote is from an active seller, and every name links to their live store.
30 days free. No credit card.
I knew in 2 hours this was the best option over all the others: Shopify, Big Cartel, WooCommerce, even PrestaShop and ZenCart.
In their words.
Unedited, unpaid, and occasionally in all caps.
“I LOVE the update from Etsy feature that lets me update everything except the title and description. Whoever came up with that, you are a godsend. I have been with you all twice over many years and I have seen a lot of really awesome changes. Your hard work has not gone unnoticed.”
“You and your team give the best support for people like me. You have spent a lot of time helping me out which I truly appreciate.”
“I previously used Shopify and Etsy Pattern, and I realize no product has it all. So far IndieMade has worked best for us.”
“I cannot tell you how much I appreciate IndieMade's support and the helpful answers and insights you've provided for running my website. I have never experienced better customer service anywhere else.”
“I'm surprised that more people don't talk about IndieMade. It's so easy to use and the customer service is amazing.”
“IndieMade has been the most prompt in replying. Not that there's a race, but I contacted 3 other companies the same day I contacted IndieMade, and nada.”
“I was on IndieMade years ago and I am amazed at how much the site has changed. The variety of themes is outstanding, and as it has always been, support is top notch!”
“I talked with another artist who is on IndieMade and asked their impressions. He said the customer service is beyond wonderful. I wholeheartedly agree!”
“This is my first website outside of using a marketplace like Etsy, and you're always so quick to respond and help. I've recommended IndieMade to so many of my small-business mutuals on TikTok and Instagram.”
“You tackled and fixed 95% of the major issues very quickly. That is why I recommend you all over the internet to anyone looking to start their own site.”
Game Changer for My Business: Customer Service Like No Other!
I cannot say enough wonderful things about IndieMade! I decided to give them a try after another business owner recommended them, and it has honestly been one of the best decisions I've made for my business.
Having used other e-commerce platforms in the past, I can confidently say that IndieMade is in a league of its own. What truly sets them apart is their incredible customer service and genuine dedication to the businesses they support. They don't just provide a platform and leave you to figure everything out. They listen, they care, they find solutions, and they consistently go above and beyond. I've experienced firsthand just how much they're willing to do to help their customers succeed, often exceeding anything I could have expected.
It's rare these days to find a company that truly puts its customers first, but IndieMade does exactly that. Their team is knowledgeable, responsive, patient, and genuinely invested in making your website and your business the best they can be. No matter how big or small the issue, they've made me feel like my business matters. That level of personal attention is something I never experienced with other platforms.
IndieMade has completely changed my expectations of what an e-commerce platform should be. I honestly cannot imagine going back to anything else. In fact, I'm so happy with my experience that I'll be bringing another website to IndieMade!
They've earned a customer for life. If you're a business owner considering IndieMade, take it from someone who has tried the alternatives. Make the switch. You won't regret it!
Thank you, IndieMade, for proving that exceptional customer service still exists and for truly caring about the businesses behind the websites. You are an absolute game changer!
Having you and your team personally step in to set up my 301 redirects was a game-changer. The site has been running flawlessly and my 26 years of search rankings are completely safe!
“I always recommend IndieMade to other makers every chance I get.”
“You and your team are so awesome. I really appreciate the unyielding support you have provided me throughout this process. This summer we did it, and I am so thrilled!”
“I'm super happy with how my website looks and over the top appreciative of all the help. If I could hug you I would 🤗”
“I always appreciate getting an actual human when I contact IndieMade support. And you always take care of things quickly.”
“As always, stellar support and help, unmatched anywhere as far as I know.”
“I am so grateful to you at IndieMade. You are always so helpful, you folks continue to be the very best.”
“I love and appreciate the recent updates, especially the upgraded order receipts and packing slips and all the options to customize them. Everything looks very professional. You've rolled out some amazing upgrades over the last few months!”
“I've been enjoying making my website more custom to my needs, and the IndieMade support team is always so helpful.”
I left IndieMade over a year ago for an alternative and I've been severely disappointed, I'd like to come back!
“I didn't expect a response on holidays, but I should have known. You guys are the best!”
“Thank you for taking the time to address my concerns and actually take action on them. Amazing service, as always.”
“I have to say I'm quite taken aback by the speed of your responses. It's not what I'm used to.”
“Truly love the quick responses I always receive, thank you!”
“You have made my shop life easier and I appreciate it, thank you!”
“Great service and support I've come to depend on and appreciate so much.”
“So much is added, wow! I like the new look as well. Y'all did a great job.”
“It works perfectly and I'm so happy! You guys are awesome and have great customer service.”
After using Etsy, Shopify, IONOS, and other platforms, I can honestly say I've never experienced customer support like IndieMade's.
“I have to say how impressed I am with the customer service and response time.”
“You did promise you could make this webpage work for what I needed, and you came through with flying colors.”
“Thank you for your very fast response. I've had so much trouble getting responses from a couple of other places I've been doing business with, I really appreciate it.”
“Y'all are really good about making things work, when it's possible, and I love that so much! I don't know what I would do without the help you always give me.”
“Wow, super fast! I thought it was just me who worked Saturday nights. Much appreciated!”
“Holy smokes, that was fast. Thanks for being my lifesaver, once again!”
“I always try to get folks to use you because you have the best tech support.”
Your store could be the next quote here.
Thirty days free. No credit card. Real humans answer your email, that's kind of our whole thing.
30 days free. No credit card.